Estimates
SVCC can provide an estimate of costs for room and equipment hire, connection charges, ISDN charges and catering.

Access
A 15 minute buffer is scheduled prior to the commencement of the conference. If extra time is required for setting up of displays or rehearsals etc, prior arrangement must be made at time of booking. Participants are advised to arrive 15 minutes prior to commencement time.

Time Zones
All bookings are in Australian Eastern Standard Time. When booking please be aware of Time Zones. All locations' Time Zones will be indicated on the Conference Confirmation. All care will be taken but SVCC will not be responsible for any confusion over Time Zones.

Network and Equipment Failure
SVCC will pre-test all equipment and ISDN linkage prior to conference commencement, but will not be held responsible for failures due to audio and video problems caused by carrier networks, exchanges, power failure, background noise or inadequate lighting in external venues. All care will be taken by SVCC to provide an excellent service.

Cancellations
• Less than 24 hour notice: Full room hire costs plus external venue costs.
• 24-48 hours notice: 50% room hire plus external venue costs.
• More than 48 hours notice: external costs only.
• Multipoint Bridge Hire - No cancellation fees anytime before conference has commenced.

For external venue hire, clients are subject to the terms and conditions of that venue.

Payment Terms
Room Hire fee at point of booking, with balance of call fees on termination of conference.
Strictly seven days from invoice date. (All prices include GST.)